Shipping & Returns
Returns:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at sales@ontrackperformanceparts.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to sales@ontrackperformanceparts.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours may be subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Freight Shipments (LTL):
Many of our items ship via Freight Carrier (LTL) and not with FedEx/UPS/USPS due to the size and weight of these items. LTL shipments generally take 4-5 business days to prepare before they are picked up by the freight carrier. Transit times on LTL shipments can take 2-3 weeks depending on location. These shipments take approximately 2-4 weeks to complete. Many times you will need to be present when the freight carrier delivers the item(s) to sign for it.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@ontrackperformanceparts.com.